Enabling Server Monitoring on your Domains

Introduction
Server monitoring is now included in all DNS-Plus service packages and provides a simple, easy-to-use mechanism to check the uptime and network availability of the hosts within your domain and alert you via email if a problem is found.

Enabling your domain for server monitoring
Getting up and running using server monitoring is a simple 3-step process:
  1. Access your domain and dns options

    and set Host Monitoring to "enabled"

  2. Activate an individual host record for monitoring


  3. Select which services to monitor


How Server Monitoring Works
  • Our system checks the services you select for your domain every 5 minutes

  • To guard against false postives, the system checks its results against 5 separate monitoring nodes deployed alongside our global nameserver cluster

  • Failure conditions are emailed to one of:
    1. Your alert email address, as set in your account preferences


    2. Your main member account email if no "alert email" is set.



  • Failure conditions will also display in the DNS settings module for your domain


  • Follow-up alert messages are sent every hour for persistant failure conditions.

  • A final alert is sent when the system returns to a normal status



Great Customer Support
We provide responsive customer support to assist you with your domain account.
You can email our support staff anytime, day or night, or call our toll-free support line
(1-888-677-4741) during regular business hours.

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